Frame 1

Realising an annual service charge collection of some £70 million, Rendall & Rittner manages around 27,000 units. We also look after more than 500 site staff on behalf of our clients.

Frame 2

Employing over 120 people throughout London and beyond, Rendall & Rittner manages a range of prestigious properties, from traditional mansion blocks to substantial mixed-use developments.

Frame 3

As part of Rendall & Rittner's strategy for growth, we combine our portfolio's economies of scale with the exceptional personal service only a team structure can deliver.

 

Relationship Management/Communication

At Rendall & Rittner we believe in timely, accurate communication. To assure you of transparency and continuity of service, being where you need us, when you need us, is crucial.

For this reason we like to provide clients and residents with regular newsletters and management updates, keeping all our stakeholders updated with property-specific information such as current financial positions and major works programmes.

On a more personal level, our Property Managers attend company meetings, residents' meetings and formal AGMs, all of which are essential for the smooth running of a block. You can easily reach the Property Managers by phone, email or by meeting onsite.

Service Level Agreements are integral to every management contract. To all your calls, emails and letters we've set strict response times, and we operate a highly effective emergency out-of-hours service. 

We also measure our quality assurance, collating information using customer service questionnaires and general feedback forms.