Leading independent managing agents

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Current client FAQ

The majority of the information you need about your building can be found through your R&R Online account, including service charge information, contact details for your on-site team and property manager, useful documents, and updates on issues affecting you.

How can I access R&R Online?

To log in to R&R Online, send a password reminder email, or to register for the site, please click here.

How can I update my contact details?

You can update the details we hold for you, let us know about a letting agent or tenant in your apartment and manage your R&R Online account settings here.

How can I pay my service charges?

Through R&R Online, apartment owners can pay service charges and ground rent here, and view and download their account histories here. If you think there are any errors in the way your information is being displayed, or there are extra units missing from your account, please contact us at onlinesupport@rendallandrittner.co.uk.

What is the R&R Residents Club?

We are trialling a brand new membership club, open to all residents who live in selected buildings managed by Rendall & Rittner.

The R&R Residents Club gives residents free access to special offers from selected businesses; addition to lots of restaurants, there are also offers from Virgin Active, Sky TV, and many more…

What makes R&R Residents Club unique is that offers are exclusive to Club members.

To find out more and to access your electronic booklet please log in to R&R Online

How can I report an issue?

You can add a request for our attention and decide whether to direct it to head office or to your building's on-site team by logging in to R&R Online and clicking the Add Request button on the home page. Alternatively, you can find contact details for your property manager and for the estate team in the Contact Us section of your building's website.

How can I get emergency out of hours assistance?

If you need a contractor outside our normal office hours (9.00am to 5.30pm Monday to Friday excluding Public Holidays) then please call 0203 764 5587 for assistance.

How can I make a complaint?

We pride ourselves on the service that we provide to customers, however it is recognised that from time to time, problems occur that give rise to a customer making a complaint. You can download our complaints handling procedure here.

© 2021 Rendall and Rittner. All rights reserved.

Rendall and Rittner manages a large and growing residential property portfolio. From traditional mansion blocks to substantial mixed-use developments, we currently look after more than 75,000 individual units.

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