We take a personal, client-focused approach to residential property management, delivering high-quality customer service and exemplary professional practice. Each property is assigned a dedicated Property Manager, who attends client and resident meetings, and inspects the property at least once a month.
Our comprehensive online service gives lessees access to their account histories, useful documents, and takes payment of service charges online. When lessees sign up they can control the kinds of information they receive from us, including emergency messages by text or email, routine notices, and notification of deliveries.
Our approved contractor scheme has been set up to ensure that suppliers who are instructed on behalf of our clients are properly experienced, qualified and insured. The scheme allows us to monitor our suppliers to ensure that the level of service to our clients is of the highest possible standard.
As firm believers that prevention is better than cure, we run planned maintenance and renewal programmes and encourage our clients to have a Capital Expenditure Plan. We also measure our quality assurance, collating information using customer service questionnaires and general feedback forms.
Our sustainability initiatives are based on a government ideal: to foster and inspire a broad, inclusive community that is active, well-run, thriving and environmentally sensitive.
From alternative energy sources to intelligent lighting, we encourage our clients to deploy as many energy-efficient methods as possible. As a direct result of our sustainability efforts, Rendall & Rittner won an ARMA Innovation Award.
We work to increase energy efficiency by advising developers at the design stage, encouraging the use of energy-efficient materials and liaising with the Carbon Trust. We also encourage recycling and procure eco-friendly products and services across our whole portfolio.
Sustainability is more than about being green. It's also about endorsing the wider global village, encouraging recruitment from local communities, and it is an approach we want all our developments to adopt. We encourage the use of local facilities, as well as working alongside stakeholders such as the Police and Housing Associations. We also believe that giving something back is vital - we're delighted to become actively involved in promoting community projects with our charity partners, such as youth activity during school holidays, return to the workplace with CRISIS and team community challenges through ELBA.
High quality property management services are impossible to maintain without an underpinning of high quality financial management. We do not accept basic legal requirements as our service level goal; we go above and beyond them. Our client bank accounts are reconciled daily, and clients benefit from our RICS member firm status through the RICS Client Monies Protection scheme.
We offer comprehensive bespoke financial reporting, delivered promptly and, at a minimum, quarterly. Our reporting includes expenditure against budget (with accruals and prepayments), reserve reconciliations and cash balances. We produce regular void schedules for our developer clients, and credit control reports on debtors and arrears collection.
Every property has a dedicated credit controller who deals with specific lessee cases sympathetically and constructively, ensures cash flow, and works with solicitors to take action where necessary.
We know that requirements vary, so we're happy to adapt our reporting to meet your particular needs.
We are striving to remain innovative in our approach and always look for ways to improve the efficiency and excellence of the service our clients receive.
More than 320 staff work at Rendall & Rittner head offices, with 1,000 directly employed and 300 client-employed on site. At head office we have a dedicated HR department, with specialists in recruitment, employee relations, and employment law along with HR generalist support.
We know that our on-site employees are vital in ensuring that every development is presented and managed to the highest possible standard, delivering good customer services for residents while protecting the building's security.
The employees on site make all the difference to the successful management and perception of a scheme - it’s no wonder that staffing is such a major part of an annual budget's service charge costs.
For this reason we invest in training and career development for all members of our staff. And we're extremely proud that this commitment has been recognised with Investors in People accreditation, first earning a Bronze award in 2010, achieving the Gold award in 2012 and 2015, before attaining Platinum in 2018, placing us in the top 1% of companies holding IIP accreditation.
We support and encourage our staff to seek professional qualifications through IRPM (a mandatory accreditation), RICS, CIPD and CIMA. We monitor staff development through regular appraisals and offer access to a wide range of training programmes, covering all aspects of their role; from customer service to health & safety, from cultural awareness to first aid, all through our Academy.
The members of the Customer Care and Resident Services team play a crucial role. They deliver a wide range of services aimed at developing our people, enhancing customer service levels and maintaining the integrity of our Rendall & Rittner brand.
- 24hr on-site staff support
- Round-the-clock estate operation reviews
- Management audits
- Estate development plans; both implemented and supported
- New development set-ups
- Operational troubleshooting
- IT set-up
- Uniforms & branding
The Customer Care and Resident Services team contains a wealth of experience in customer service, estate and building management, people management and training. The team develops, monitors and trains our on-site employees to ensure a consistently high level of personalised customer service.
Taking control of the management of your block is an empowering step, allowing you to make decisions on the important matters affecting your property. It can be a confusing and difficult process for lessees to go through alone, but if you want to control your own destiny we can guide you through the process of acquiring a no fault Right to Manage.
The Right to Manage does not require a court order or the consent of your landlord. For further information contact Stephen Ellman.
We employ experienced staff to carry out company secretarial administrative duties which include (but are not limited to):
- Streamlining transfer of shares/membership on a property sale
- Maintaining statutory books
- Maintaining a registered office at our company address
- Attendance at Board/AGM meetings when required
- Issuing relevant notices
- Minuting meetings
- Preparing and filing Annual Returns
Rendall and Rittner have a bespoke All Risks policy wording, a dedicated claims hub and a specialist in-house insurance team, enabling us to provide our clients with the support they need to ensure that they and their developments are fully protected. This is all part of our service to our clients and we pride ourselves on the fact that we do not receive insurance commissions.
The bespoke Buildings policy is underwritten by A+ rated insurers, does not contain onerous restrictions such as unoccupancy conditions, and includes £25 million cover for Property Owners Liability.
All-important Terrorism cover can be arranged with the Government backed Pool RE scheme, or a tailored policy underwritten in Lloyds of London.
Our portfolio contains a diversity of developments in various geographical locations, of different build types and some with considerable risk of flood. We ensure that all of them are protected on an All Risks basis, with realistic excesses and at competitive premiums.
In the unfortunate event of a claim, the claims hub will provide the expertise and assistance to ensure a swift settlement. Effective arrangements in place mean that only one estimate from an approved contractor is required in the event of loss, further streamlining the process.
Our specialist in-house insurance team works closely with our clients, to prevent and reduce claims by the introduction of innovative risk management measures. The positive results achieved contribute to a reduction in premium and excess levels, as well as reducing the inconvenience of insurance claims.
To protect more than your building, we have arranged specialist Directors and Officers and Engineering insurance schemes, providing the very best cover at economical premiums.
We are regulated to undertake general insurance mediation activities by RICS Designated Professional Body (DPB) on behalf of the UK Financial Conduct Authority (FCA).”
The R&R Company Secretarial functions include the following elements:
- On-going Company Secretarial Services
Our standard service includes:
- Providing a registered office address
- Directors' service addresses
- Maintaining the Register of Directors and Secretaries
- Maintaining the Register of Members/Shareholders as required
- Maintaining the PSC (Persons of Significant Control) Register
- Taking custody of and maintaining the Minute Book
- Filing at Companies House, any changes in Registered Office, Directors or Company Secretary and Resolutions
- Preparing and submitting Confirmation Statements (previously known as Annual Returns)
- Ensuring that filings at Companies House take place on time so as to avoid financial penalties and striking off action
- Transferring share to the new owner upon completion of an individual property sale
- Attendance at Board Meetings and Minute taking
- Attendance at all General Meetings, including Annual General Meetings, and Minute taking.
- Additional specialist advice and support.
From time to time, the need may arise where the RMC Client requires advice and support regarding company related matters, such as a dispute arising within the RMC Director group or within its members, or the Directors wishing to make specific changes to their company Memorandum and Articles of Association. In these circumstances, we offer the services of a specialist to provide advice and, when required, to attend meetings.
Using our industry-leading Bulk Purchasing initiative, Rendall & Rittner can offer you the market's most competitive prices when purchasing both supplies and services. This system also makes us major clients to our suppliers, which enables us to receive - and offer - unrivalled service and value.
Our bulk purchasing strategies mean we can offer several cost certainties across different types of expenditure, making substantial savings in areas such as lift maintenance, the maintenance of mechanical and electrical plant, insurance and utilities.
At all our managed sites Rendall & Rittner can call upon 24/7/365 emergency support. If our own offices are closed, clients, lessees and residents have access to our support partners who offer the round-the-clock services of a wide variety of trades. Our out of hours emergency service has access to Property Managers, Team Leaders and Directors should the need arise.
For emergency out of hours support please call 0203 764 5587.