Build to Rent
We have the scale and experience to offer our Build to Rent (BTR) clients an end-to-end asset management service delivered by a dedicated team.
Our approach comprises the full development lifecycle.
We recognise that the long-term performance of your investment is critical.
We deliver the bespoke, personal experience that your customers demand.
We have a proven track record in the Build to Rent sector, successfully managing many large-scale projects including tri-tenure schemes with affordable homes and homes for sale.
What we do
We manage every type of BTR scheme right across the UK. We recognise that tailored, high quality asset management is imperative for build to rent developers, operators and investors.
Our values-based approach, which includes offering a broad range of development consultancy services, encompasses the development lifecycle from start to finish, including all your homes and valuable amenities. Whatever the scale and complexity of your scheme, our service, which can be tailored to your exact needs, delivers a great experience to your customers.
We uphold the long-term performance of your investment through our highly responsive management, in the knowledge that a well-managed building retains tenants, which protects and maximises your rental income and minimises void periods.
Our team is highly skilled and trained, with a focus on continuous improvement and innovation. We offer an expert, personal service blended with technology, enabling our team to be proactive in anticipating needs and issues, as well as being able to react to, and rectify, any situation quickly and effectively.
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Health and safety
The health and safety of everyone involved in our business is a key consideration in all that we do.
Our policies and processes, governance and rigorous training are enabling us to make continual performance improvements, ensuring we remain a leader in health and safety within our sector.
- We are British Safety Council 5 star accredited.
- The Group’s Health and Safety Management System is accredited to ISO45001:2018
- We have received a ROSPA Gold Award or higher annually since 2017, including our highest ever accolade of a Sector Award in 2023.
Our Health and Safety department includes dedicated Building Safety, Fire Safety Remediation and Technical Support teams. They oversee safety for all our sites, providing support and advice for on-site team members, property managers and our clients.
This includes assisting our clients to understand the requirements of the Building Safety Act (BSA) and ensuring compliance with it. Our BSA services assist Principal Accountable Persons to discharge their duties in a wide variety of areas including Golden Thread, Safety Cases, Fire Door Inspections, Resident Engagement Strategies and Mandatory Occurrence Reporting.
Mobilisation
Our dedicated mobilisation team provide our BTR clients with support and guidance for smooth development handover planning.
Financial management
Being regulated by RICS guarantees our full financial compliance. We offer bespoke financial reporting and accounts delivered in accordance with legislation and RICS Codes of Practice, as well as our online portal.
Client bank accounts are ring fenced and reconciled daily, and you can benefit from the RICS Client Monies Protection scheme ensuring your monies are protected.
Technology
Today, the best service brings great people and technology together. That's why we are enriching our service to our clients and customers by developing and using market leading tech solutions.
These are enabling us to improve communications with our clients and customers and ensure health and safety compliance.
Amongst our key tech solutions are MyPlace our next generation platform that offers an engaging and easy to use experience with everything our customers need to manage their homes all in one place.
Our Customer Engagement system is designed to enable us to respond more quickly to our customers as it logs all emails and telephone calls to the relevant property management team in one place.
QUOODA® is a comprehensive software platform that handles all our risk, compliance, and safety management needs to ensure we stay ahead every day, across every building we manage.
An added benefit for our clients is that we can provide reporting information using these key systems. For example, with MyPlace this is enabling us to work with each client to tailor ongoing messages and make sure that property owners are kept fully informed.
Procurement
Our procurement team are constantly seeking innovative new procurement initiatives for the benefit of our clients.
Contractor management
We ensure best value and manage supplier performance through the use of both national and local procurement strategies, with national frameworks managed by our Procurement team providing preferential rates and terms for our clients.
Key considerations nationally and locally include pricing, experience, performance, account management, quality, Health & Safety, and ESG factors.
For local purchasing, at least three quotes are obtained by our Property teams to ensure value for money.
Supplier performance is actively monitored and managed to meet quality, cost, and delivery expectations.
- Poor performance is addressed by identifying root causes and working with suppliers to improve, as this is typically more cost-effective than replacement.
- Clear targets and regular meetings are part of this process, with performance audits conducted as needed.
- If improvements are not achieved, suppliers are replaced through a planned transition.
Sustainability and community
Our commitment to sustainability and community engagement is part of our DNA.
At all of our developments we aim to recruit staff from local communities, often working with local stakeholders, prioritising local suppliers and promoting community engagement projects.
We are also committed to making all of our properties as environmentally friendly as possible through partnerships with green energy and cleaning products suppliers and by helping residents live more sustainable lifestyles.
Portfolio highlights
Anderston Quay, Glasgow
On the banks of the River Clyde, these 498 apartments including studio and 1 to 3-bedroom apartments are enhanced by exclusive resident amenities. We manage all the communal areas including the back of house areas, plant rooms, health and safety and compliance. Resident amenities include a lounge, bar, cinema, gym, games room, private dining room and roof terraces.
Involved since we were appointed by the developer / operator on completion of the development in 2023.
Sylvester Street, Sheffield
335 purpose-built studio, 1, 2, and 3-bedroom rental homes in Sheffield’s city centre. We manage the communal areas including the back of house areas, plant rooms, health and safety and compliance. Resident amenities include a games room, private dining room, residents lounge, gym and 3 roof terraces.
Involved since completion of the development in 2023 when we were appointed by the developer / operator.
Lochrin Quay, Edinburgh
Located a short walk from Edinburgh’s Princess Street and Castle, with roof top views of Arthur’s Seat, Lochrin Quay offers 113 private rental 1-4 bedroom apartments. Amenities include 2 roof terraces, a residents lounge, 40 underground car parking spaces and extensive bike storage, parcel services and external landscaping. The site is managed by a Residential Services Manager during the week and monitored via mobile security patrols out of hours.
Involved since completion in August 2017.
Appointed by the operator to manage the amenities, provide the manager, deliver on-site maintenance and source the security.
The Chain, Walthamstow
The Chain comprises a total of 519 homes with a linear park, communal gardens, balconies and terraces, in a virtually car-free environment. It features a broad range of tenures, including private, shared ownership and affordable homes, together with 70 Build to Rent apartments.
We have managed the whole development since the first homes were completed in 2021.
Our services are tailored to the developer/landlord’s precise requirements.
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