Resident Management Companies & RTMs
Our service levels and sector experience are unrivalled, which is why we are a trusted and valued partner to many hundreds of Resident Management Companies and Right To Manage companies.
We tailor our Resident Management Company Services to the specific needs of each RMC and RTM so whatever your key issues and concerns are we can address them.
We are passionate about protecting your liabilities and giving you professional guidance on all aspects of RMC and RTM property management.
From health and safety, through to legal, finance, insurance and out of hours emergency support - we've got it covered, so you don't have to!
Strong, tailored partnerships
We provide a complete property management service for residential blocks of all sizes and types, customising our Resident Management Company Services and RTM Property Management so we can fulfil your needs. We also provide specialist advice if you are seeking the right to manage.
At Rendall & Rittner we put people at the centre of our business whilst being committed to driving best value for our clients and residents. We take a personal, client-focused approach to residential property management, consistently delivering the highest standards of customer service and exemplary professional practice. Each property is assigned a dedicated Property Manager who is closely involved with all aspects of the service provided, as well as a lead Director.
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Financial management
Working with us, you can have complete peace of mind that your funds are protected.
We are regulated by RICS which guarantees our full financial compliance.
We offer comprehensive bespoke financial reporting, backed up by our online portal
Health and safety
The health and safety of everyone involved in our business is a key consideration in all that we do.
Our policies and processes, governance and rigorous training are enabling us to make continual performance improvements, ensuring we remain a leader in health and safety within our sector.
- We are British Safety Council 5 star accredited.
- The Group’s Health and Safety Management System is accredited to ISO45001:2018
- We have received a ROSPA Gold Award or higher annually since 2017, including our highest ever accolade of a Sector Award in 2023.
Our Health and Safety department includes dedicated Building Safety, Fire Safety Remediation and Technical Support teams. They oversee safety for all our sites, providing support and advice for on-site team members, property managers and RMC and RTM Directors. This includes assisting our clients to understand the requirements of the Building Safety Act and our property teams to comply with all health and safety legislation and best practice.
Company Secretarial
One of our key Resident Management Company Services is where we act as your Company Secretary and registered office if required. We have a specialist in-house team who deliver a broad range of Company Secretarial services to our RTM property management and RMC clients.
Resident communication
Good communication is essential to successful block property management.
We make sure we communicate regularly with residents, both in person via our on-site teams and dedicated Property Managers, as well as through our portal. Our online portal is included within our management fee and provides one single place where residents can find news and information, review service charges, and report maintenance issues round the clock.
Technology
We have developed an innovative new property management tech platform that is helping us to continue to deliver the best service in our industry.
Insurance
As a client of ours you can take advantage of our bespoke residential property insurance which will ensure our RMC and RTM clients' diverse range of assets are fully protected.
- Via our brokers Alexander Bonhill we can arrange cover across the UK for every type of scheme.
- They have extensive access to market leading A+ rated insurers enabling you to benefit from competitive premium rates and wider than standard levels of cover.
- Dedicated support ensures you are fully protected so you can fulfil your responsibilities even if there are unexpected events.
As a Director of a management company you have certain responsibilities and duties for which you can be held personally accountable. The specialist Directors & Officers insurance policy we facilitate provides you with the necessary protection at a competitive premium rate.
Procurement
We leverage the scale of our portfolio to implement bulk procurement initiatives for the benefit of our RTM Management Company clients and RMCs too.
Seeking the right to manage?
If you are seeking the right to manage check out this blog and accompanying infographic about how we can help you.
To contact us for further information see 'New Business Enquiry' below.
What does a Managing Agent do?
We have produced a booklet for new RMC Directors, RTM Management Companies, leaseholders and prospective purchasers to explain the role of the property managing agent and what they do and also to de-mystify some of the peculiarities of the leasehold system. The guide includes an interactive checklist.
Their professionalism, ease of service, and excellent communication have made a highly positive impact on our experience as residents."
An RMC Director West Cliff Mansions, Bournemouth
“Rendall & Rittner has been managing our building for 8 years now and has always delivered a strong service and support for the particular needs of our building. Over the years, while the assigned Property Manager to our account has changed, in each case, R&R has appointed someone with solid experience, strong organisational skills and who is both very responsive to on-going day-to-day issues, but who also provides regular and detailed progress updates on longer term projects and plans. It is with confidence that I can recommend R&R as Property Managers for apartment buildings such as ours and can rely upon R&R to continue to deliver a strong service at a reasonable charge.”
A Director of Lantern RTM Company Ltd London
Rendall & Rittner’s commitment and effective management skills have resulted in major improvements in onsite standards and quality of service."
Colm O'Donnell Chairman Reflexion Management Company Ltd, London
Rendall & Rittner have certainly raised the bar since taking over from our previous property managers, their new online portal is absolutely great and so easy to use, the annual meeting we recently had was well put together and probably the best we have ever had, and explaining every aspect we had to during difficult times.”
An RMC Director Downland Place, Poole
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Portfolio highlights
New South Quarter, Croydon
New South Quarter (NSQ) comprises 825 contemporary mixed-tenure residential apartments, along with ground floor commercial units set around the River Wandle, located to the east of Purley Way (A23). Waddon mainline Railway Station is within 1 mile and Wandle Park Tram link Station is within short walk from the available commercial units.
Involved since appointed by RMC in 2023
Full management services to the estate and apartments with concierge Monday – Friday.
West Cliff Mansions, Bournemouth
44 apartments in a new development that was built by the Bournemouth Development Company, a joint venture between BCP Council and Muse Developments (part of Morgan Sindell). We have working with the RMC and its Directors since the development was first occupied in 2022.
Full property management services
Leftbank, Manchester
Leftbank features 391 riverside homes with 2 floors of associated car parking in the renowned Spinningfields central business district of Manchester. We have facilitated a façade remediation funded by the developer. We are appointed by the Resident Management Company and manage a team of on-site staff including concierges and cleaners.
Involved since 2011
Full management service
Southbank Tower, London
In a prime Thames-side location the 41 storey Southbank Tower features 193 private homes with stunning floor to ceiling views and amenities which draw inspiration from the finest hotels including a rooftop sky garden and residents’ lounge, to the cinema, swimming pool and fitness suite with sauna and steam room. Southbank Tower includes a rooftop photovoltaic system, Combined Heat & Power boiler and solar reflective glazing to significantly reduce its environmental impact and running costs.
We have managed Southbank Tower since appointment by the Residents’ Management Company in 2022.
We employ a team of 20 highly trained staff on-site to provide outstanding service to this impressive development and its residents.
Williams Close, Huntingdon
51 private apartments in Brampton near Huntingdon. The site had issues with incorrectly specified flat front doors that had been paid for in full by the previous agent. The firm fitting the doors ceased trading part-way through install. We appointed a specialist firm to oversee the door replacement with correctly fitting fire doors.
Involved since 2018
We are delivering full management services on behalf of the management company
New business enquiry
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