Financial management
Working with us, you can have complete peace of mind that your funds are protected.
Health and safety
The health and safety of everyone involved in our business is a key consideration in all that we do.
Our policies and processes, governance and rigorous training are enabling us to make continual performance improvements, ensuring we remain a leader in health and safety within our sector.
- The Group’s Health and Safety Management System is accredited to ISO45001:2018
- We are British Safety Council 5 star accredited.
- We have received a ROSPA Gold Award or higher annually since 2017, including our highest ever accolade of a Sector Award in 2023.
Our Health and Safety team oversees safety for all our sites, providing support and advice for on-site team members, property managers and our clients. This includes assisting our clients to understand the requirements of the Building Safety Act and our property teams to comply with all health and safety legislation and best practice.
Find out more about our Health and Safety measures
Understand more about the new responsibilities brought in under the Building Safety Act via our helpful videos and bite sized guides
Company Secretarial
We can also act as your Company Secretary and registered office if required. We have a specialist in-house team who deliver a broad range of Company Secretarial services to our RMC and RTM clients.
From time to time, the need may arise where you need additional specialist advice and support regarding company related matters. In such circumstances, we can offer you the services of a specialist to provide advice and, when required, attend meetings.
Learn more about our Company Secretarial services
Resident communication
Good communication is essential to successful block property management.
We make sure we communicate regularly with residents, both in person via our on-site teams and dedicated Property Managers, as well as through our portal, R&R Online. This digital portal is included within our management fee and provides a bespoke website for each development. It provides one single place where residents can find news and information, pay rents and service charges, and report maintenance issues round the clock.
Technology
We are investing in developing an innovative new property management tech platform that will help us ensure we continue to deliver the best service in our industry.
For the first time in the UK market, our new platform will bring together all aspects of property management, providing a complete and transparent picture for our clients and customers.
It will be intuitive, engaging and easy to use wherever you are. Also, by automating repetitive and time-consuming tasks it will free up our people to ensure that they are focused on the needs of our clients and customers.
Learn more about our new technology platform
Insurance
Our qualified, in-house Insurance team have many years’ experience ensuring the diverse range of assets of our RMC and RTM clients are fully protected.
- We can arrange cover across the UK for every type of scheme.
- We have extensive access to market leading A+ rated insurers enabling you to benefit from competitive premium rates and wider than standard levels of cover through our All Risks policy wording.
- Our dedicated support ensures you are fully protected so you can fulfil your responsibilities even if there are unexpected events.
As a Director of a management company you have certain responsibilities and duties for which you can be held personally accountable. The specialist Directors & Officers insurance policy we facilitate provides you with the necessary protection at a competitive premium rate.
Learn more about our insurance services
Procurement
We leverage the scale of our portfolio to implement bulk procurement initiatives for the benefit of our clients.
Seeking the right to manage?
If you are seeking the right to manage check out this blog and accompanying infographic about how we can help you.
To contact us for further information see 'New Business Enquiry' below.
What does a Managing Agent do?
We have produced a booklet for new RMC Directors, leaseholders and prospective purchasers to explain the role of the managing agent and what they do and also to de-mystify some of the peculiarities of the leasehold system. The guide includes an interactive checklist.
