Sustainability

• We have been working in partnership with renewal energy providers since 2019 to supply energy to the communal areas of homes across our portfolio. During 2024 this saved 10,184 metric tonnes of CO2e.
• We are extending PowerBI reporting to clients to drive down energy consumption and we are optimising voltages.
• We have used Delphis Eco’s professional cleaning products for more than five years across a large number of developments under our management. They manufacture all their products here in the UK from renewable, plant-based ingredients and hold an EU Ecolabel accreditation and a Queen’s Award for Enterprise: Sustainable Development. In 2024 this saved 5.99 tonnes of CO2e. Special product bundles are also offered to residents. 
• Lyreco supply janitorial and stationery supplies to our developments and offices via their green fleet of vehicles with optimised delivery patterns.

• We support Global Recycling Day, Recycle Week and World Environment Day every year as well as local recycling projects such as Repurpose GBCH.
• We also actively promote recycling within our offices and the developments we manage.
• Initiatives include collecting unwanted clothing and abandoned bikes, to webinars and workshops with local authorities.
• Donations by residents to White Rose clothes collection banks at a number of our developments in 2024 included 68,719kg of unwanted clothes, with a projected value of £339,557 - resulting in 221,581kg of CO2 emissions being offset.
• In 2024, as in recent years, our volunteers undertook a series of six litter picks and beach cleans at sites that we manage throughout the country, inviting clients and residents to participate. 
• Redundant furniture from our Head Office reconfiguration in 2023 was redistributed to schools via Waste to Wonder.

• Our Community Engagement Manager, supported by our Operations team, manages a comprehensive programme of events and incentives which bring residents together, encouraging a greater sense of community and social cohesion.
  • 490 events and activities held since 2022
  • 6,800+ residents participated 
  • £13,600 raised through sponsorship at those events.

• To encourage customers to sign-up to our fully compliant e-communications initiative we are promoting our new tree pledge with The Tree Council which will ensure 1,050 new trees are planted between 2024 and 2026 enhancing landscapes across the UK.
• More than 21,000 customers have now signed-up to e-communications.
• To date 3,621 trees have been planted in previous pledges.

• We partner with two main charities Great Ormond Street Hospital (GOSH) and the Stroke Association, and in addition our people nominate a charity every three years which in 2024 was the MND Association. 
• In 2024 our employees took part in a number of fundraising activities for MND including Swim the Serpentine and our own step challenge. 
• In 2024 we donated £6,100 to our charities. In addition, every year, we have a Christmas toy appeal for GOSH and on the 10th anniversary of this in 2024 gifts and donations were collected with a value of £31,000. In the last 10 years we have collected a total of £161,000 for GOSH.
• In October 2023 a team of 12 employee volunteers drove 6 pick-up trucks, that the company sponsored, filled with humanitarian aid c.1,000 miles from London with Ukrainian Action (UA), a charity which is providing an emergency response to Ukraine.  
• We had a tremendous engagement and goodwill from our clients, employees and suppliers to our initiative with UA with £28,000 being donated via Just Giving.
• Pick-up trucks like the ones we donated are used to deliver supplies throughout the country, to transport people safely and to help the wounded so they can receive urgent medical assistance. Here's the story of our trip with UA:

• We utilise a range of wellbeing initiatives such as Telus Health ‘the employee engagement programme’.
• We support a number of local employment initiatives such as Project Search to enable the recruitment of on-site employees from within the local area of the developments we manage.
• We use local contractors wherever possible.
• In recent years through flexible and agile working for our c.600 non-property management staff we have reduced the number of daily commutes to an office by 90%.

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• This is enabling us to reduce consumption of gas and electricity, improve output, minimise waste, reduce costs and diminish down-time.

• Advocating the use of public transport options to customers / visitors via our individual scheme portals and we have negotiated special offers such as with Uber Boats.
• Our Residents Club and individual scheme portals advertise local businesses within the vicinity of our managed developments.