Residents

Living in a Rendall & Rittner managed property means you get to focus on the things that matter and we’ll do our very best to take care of the rest! So however we can help, just let us know.

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Residents

The R&R Online portal is included within our management fee and provides a bespoke website for each development where residents can find news and updates, pay rents and service charges, and report maintenance issues round the clock.

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Residents Club

The R&R Residents Club is a free on-going initiative developed by Rendall & Rittner offering you, the resident, exclusive deals from local businesses and services, as well as unique events and specially selected experiences.  

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FAQs

 

How can I access R&R Online?

To log in to R&R Online, send a password reminder email, or to register for the site, please click here.

How do I change my correspondence/billing address?

You can update the details we hold for you, let us know about a letting agent or tenant in your apartment, and manage your R&R Online account settings here.

Are Rendall and Rittner my Management Company?

No. We are the managing agents appointed by your Management Company to administer the day to day running of the buildings and/or estate.

I have an out of hours emergency, what should I do?

If you need emergency assistance from a contractor outside our normal office hours (9.00am to 5.30pm Monday to Friday excluding Public Holidays), then please phone this number: 020 3764 5587.

I have a question about parking at my property?

Please contact your property manager for further details about parking at your property.

How can I report an issue?

You can add a request for our attention and decide whether to direct it to Head Office or to your building's on-site team by logging in to the R&R Online portal and clicking the 'Add Request' button on the home page. Alternatively, you can find contact details for your property manager and for the estate team in the 'Contact Us' section of your building's website.

How can I order a new/replacement fob?

If your development has on-site staff, a fob can be requested and processed through them. If there are no on-site staff, then a request needs to be made via your Property Manager.

How can I make a complaint?

We pride ourselves on the service that we provide to our customers, however from time to time problems may occur that give rise to a customer making a complaint. You can download our complaints handling procedure here.

How can I pay my service charge?

Through the R&R Online portal you can pay, view and download your account balances. If you think there are any errors in the way this information is displayed or you have extra units that are not showing on your account, please contact us on onlinesupport@rendallandrittner.co.uk 

How do I apply for consent to keep a pet in my property?

Rendall & Rittner understand that pets are a part of many residents’ lives and pet ownership can bring many benefits. Your lease will confirm if pets are permitted at your property, the type of pet that is permitted and if consent is required. Our Consents team are here to help you interpret your lease and provide guidance on how to apply for consent to keep a pet. To contact our team, please email: consents@rendallandrittner.co.uk 

How do I apply for consent to make alterations to my property?

Rendall & Rittner understand that, from time to time, some residents may wish to carry out home improvements. However, before you start any renovations, please check your lease to ensure that the proposed works are permitted and if prior written consent is required. Our Consents team are here to help you interpret your lease and provide guidance on how to apply for consent to make alterations. To contact our team, please email: consents@rendallandrittner.co.uk       

Do I need to notify Rendall & Rittner when I let my property?

If you would like to let your property, please check your lease to see if you are permitted to do so. Our Sublet team are here to help you interpret your lease and provide guidance on how to complete a subletting registration. To contact our team, please email Sublet@rendallandrittner.co.uk. Alternatively, you can complete our subletting registration form here.

Can't find what you're looking for?

 

No problem we’re happy to help. Many answers can be found on the R&R Online portal but if you’ve checked there and can’t find an answer above, fill in the form and one of our team will be in touch shortly.

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Out of hours

 

If you need emergency assistance from a contractor outside of our normal office hours (9:00am to 5:30pm Monday to Friday excluding public holidays) then please phone this number:

Call: 020 3764 5587

How are we doing?

 

We value your feedback, use the below faces to let us know your views.

 

We’re sorry you’re not happy

If you've checked the Resident's FAQs and the R&R Online Portal drop a note in here and someone will review it and get back to you.

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That’s great to hear!

Thank you so much for your positive feedback. We are happy to hear that you are enjoying our services.

We would be incredibly grateful if you could take a couple of minutes to write a quick review for us. This will let others recognise the value we provide.

To submit your review, simply click on one of the the links below:

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Unreasonable Behaviour Policy

 

As our team strives to deliver the best service, we believe everyone can do their bit by being considerate and respectful towards one another.  We take the wellbeing of our team members very seriously and have a zero tolerance policy of abuse towards our people. Find out more here.

Make an enquiry

If you have a new management or consultancy enquiry please complete the form below and submit. If you are a resident of our managed buildings please visit our residents page here.

 

Our dedicated team will contact you shortly after receipt of your enquiry.

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