FAQs
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How can I access the online portal at my building?
If at your building you have access to R&R Online, to login in, send a password reminder email, or to register for the site, please click here.
Alternatively, if you have access to our MyPlace portal please click here
How can I change my contact details?
If you have access to R&R Online at your building you can update the details we hold for you, let us know about a letting agent or tenant in your apartment, and manage your account settings here.
Alternatively if at your building you have access to our MyPlace portal you can update your name, number and email in the settings and in premises you can raise a request to inform us of letting agents or a change of tenant in your home.
Are Rendall & Rittner my Management Company?
We are not. We are the managing agents appointed by your Management Company to administer the day to day running of the buildings and/or estate.
I have an out of hours emergency, what should I do?
If you need emergency assistance from a contractor outside our normal office hours (9.00am to 5.30pm Monday to Friday excluding Public Holidays), then please phone this number: 020 3764 5587.
I have a question about parking at my property?
Please contact your Property Management team for further details about parking at your property. Their details can be found on R&R Online and MyPlace depending on which you have access to.
How can I order a new/replacement fob?
If your development has on-site staff, a fob can be requested and processed through them. If there are no on-site staff, then a request needs to be made to your Property Management team via either R&R Online or the MyPlace portal depending on what you have access to.
How can I report an issue?
If at your property you have access to our R&R Online portal you can add a request for our attention and decide whether to direct it to Head Office or to your building's on-site team by clicking the 'Add Request' button on the home page. Alternatively, you can find contact details for your property manager and for the estate team in the 'Contact Us' section of your building's portal.
If you have the MyPlace portal at your property you can report issues by raising a request on most pages of the site. You can state if it's for Head Office or your building's on-site team. There is also a management team tab with contact details for the on-site team at your building.
How can I make a complaint?
We pride ourselves on the service that we provide to our customers, however from time to time problems may occur that give rise to a customer making a complaint. For more information please view our complaints handling procedure here including details of the Property Ombudsman's service. You can also email us at CustomerFeedback@rendallandrittner.co.uk
For Utilities (electricity / gas) related complaints, please see our complaints handling procedure here.
How can I pay my service charge, insurance or ground rent?
You can pay via direct transfer, standing order, direct debit or cheque.
Please note it is no longer possible to pay via R&R Online and it is not yet possible to pay via the MyPlace portal.
For payment from a UK bank account:
Bank: Barclays Bank
Sort Code: 20-00-00
Account Number: 83275590
Account Name: Rendall & Rittner Limited
For payment from an international bank account ONLY:
Bank: Barclays Bank
IBAN: GB19BARC20000083275590
Swift / BIC Code: BARCGB22
Account Name: Rendall & Rittner Limited
Please always include your unique reference when making a payment. This consists of 5 letters and 3 numbers e.g. ABCDE001 and can be located on all requests for payments and statement of accounts.
If you are sending a remittance advice for your payment please email
If you wish to pay via cheque, please return the remittance slip along with your cheque to our office: Rendall & Rittner, PO Box 154, NE24 9GF ensuring that it is made payable to “R&R Client Receipts Account”.
Thank you.
How do I apply for consent to keep a pet in my property?
Rendall & Rittner understand that pets are a part of many residents’ lives and pet ownership can bring many benefits. Your lease will confirm if pets are permitted at your property, the type of pet that is permitted and if consent is required. Our Consents team are here to help you interpret your lease and provide guidance on how to apply for consent to keep a pet. To contact our team, please email:
How do I apply for consent to make alterations to my property?
Rendall & Rittner understand that, from time to time, some residents may wish to carry out home improvements. However, before you start any renovations, please check your lease to ensure that the proposed works are permitted and if prior written consent is required. Our Consents team are here to help you interpret your lease and provide guidance on how to apply for consent to make alterations. To contact our team, please email:
Do I need to notify Rendall & Rittner when I let my property?
If you would like to let your property, please check your lease to see if you are permitted to do so. Our Sublet team are here to help you interpret your lease and provide guidance on how to complete a subletting registration. To contact our team, please email here.
. Alternatively, you can complete our subletting registration formI am about to sell or remortgage my property, who do I contact?
If you are about to sell or remortgage your property, your solicitors may require a Management Pack and/or certain information pertaining to the management of the block.
Please ask your solicitors to email our Legal Department
so that the Property Transfer team can be in contact with them during the course of the transaction.Please note that fees may apply.
How are we doing?
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We value your feedback, use the below faces to let us know your views.
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We’re sorry you’re not happy
If you've checked the Resident's FAQs and the R&R Online Portal drop a note in here and someone will review it and get back to you.
That’s great to hear!
Thank you so much for your positive feedback. We are happy to hear that you are enjoying our services.
We would be incredibly grateful if you could take a couple of minutes to write a quick review for us. This will let others recognise the value we provide.
To submit your review, simply click on one of the the links below:
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We pride ourselves on the service that we provide to our customers, however from time to time problems may occur that give rise to a customer making a complaint. For more information view our complaints handling procedure here including details of the Property Ombudsman's service. You can email us at CustomerFeedback@rendallandrittner.co.uk
For Utilities (electricity / gas) related complaints, please see our complaints handling procedure here.
Out of hours
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If you need emergency assistance from a contractor outside of our normal office hours (9:00am to 5:30pm Monday to Friday excluding public holidays) then please phone this number:
Can't find what you're looking for?
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No problem we’re happy to help. Many answers can be found on the R&R Online portal but if you’ve checked there and can’t find an answer above, fill in the form and one of our team will be in touch shortly.
Non Discrimination Statement
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Rendall & Rittner is committed to eliminating unlawful discrimination and promoting equality, diversity and inclusion in our policies, practices and procedures. Read our Non Discrimination Statement via this link.
Unreasonable Behaviour Policy
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As our team strives to deliver the best service, we believe everyone can do their bit by being considerate and respectful towards one another. We take the wellbeing of our team members very seriously and have a zero tolerance policy of abuse towards our people. Find out more here.