Freeholders & Landlords
Many of the nation’s biggest investor freeholders and institutional landlords trust us to protect and enhance their assets in the long-term.
Our accreditations and multiple awards recognise our industry leading standards.
We guarantee high quality financial management.
A sharp focus on building and fire safety, and procurement efficiencies.
What we do
We manage a varied portfolio for freeholders and landlords across the UK that covers a wide range of residential properties from prestigious new apartment blocks to period properties. We deliver property management services that focus on transparent communication and financial management, whilst delivering positive outcomes for customers.
We aim to provide complete peace of mind to freeholders and landlords through ensuring your property is professionally managed and that all financial and legal duties are taken care of. Our robust management systems and focus on building and fire safety enables us to achieve this.
Each building is assigned a dedicated Property Manager and benefits from lead Director involvement.
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Health and safety
The health and safety of everyone involved in our business is a key consideration in all that we do.
Our policies and processes, governance and rigorous training are enabling us to make continual performance improvements, ensuring we remain a leader in health and safety within our sector.
- The Group’s Health and Safety Management System is accredited to ISO45001:2018
- We are British Safety Council 5 star accredited.
- We have received a ROSPA Gold Award or higher annually since 2017.
Our holistic focus on building and fire safety is enabled by our dedicated Health and Safety, Legal, Insurance and Façade Remediation teams.
Our Health and Safety team oversees safety for all our sites, providing support and advice for on-site team members, property managers and our clients. This includes assisting our clients to understand the requirements of the Building Safety Act and our property teams to comply with all health and safety legislation and best practice.
Financial management
We want to ensure our freeholder and landlord clients have complete confidence when it comes to financial matters.
We are RICS regulated guaranteeing compliance and protection of your monies, thereby eliminating risk.
Our in-house accountant team meticulously record, manage and deliver tailored reports of freeholder and landlord finances, while safeguarding your return on your investment. We also help maximise your income through our efficient ground rent collection and our credit control team’s dedicated fund recovery.
Procurement
We have developed an innovative procurement programme to deliver great service and value for money to our clients.
Resident communication
Effective communication is a vital component of successful management and an integral part of our management service.
Our R&R Online portal is included within our management fee. It provides regular updates for residents and gives you one single, easy access point for comprehensive information about your development.
Technology
We have developed an innovative new property management tech platform that is helping us to continue to deliver the best service in our industry.
Insurance
Our qualified, in-house Insurance team have many years’ experience ensuring our clients diverse range of assets are fully protected.
We can arrange cover across the UK for every type of scheme. We have extensive access to market leading A+ rated insurers enabling you to benefit from competitive premium rates and wider than standard levels of cover through our All Risks policy wording.
In the event it’s required, our specialist claims facility will provide the expertise and assistance to ensure you receive a swift settlement.
Company Secretarial
We can also act as your Company Secretary and registered office if required. We have a specialist in-house team who deliver a broad range of Company Secretarial services to our landlord and freeholder clients.
Portfolio highlights
Beetham Tower, Manchester
Beetham Tower is one of the most prestigious developments in Manchester. This iconic 47 storey tower in Deansgate comprises 219 homes, a 279 bedroom Hilton hotel and gym. We were appointed by the freeholder and work closely with the Residents Association. We manage a full on-site team.
Involved since 2017
Full property management service
Queen's Club Gardens, London
Queen’s Club Gardens in West Kensington was built in the late 19th century and consists of 33 blocks of prestigious mansion apartments, set around private communal gardens and tennis courts. There are 552 apartments from 1 to 6 bedrooms, which benefit from spacious interiors with high ceilings and many original period features.
We have provided full property management services at Queen’s Club Gardens since we were instructed by the freeholder in 2006. We have a team of 7 dedicated staff on site to provide a first-class service including an on-site Estates Office with a dedicated manager, porter, gardeners and staff who ensure residents enjoy the full benefits of the development.
Edward Street, Birmingham
Upon handover it was clear that the previous agent hadn’t set the up the heat network correctly at this development in central Birmingham. The heat network was not running in the way the developer had intended – which was also reflected within the leases of the 64 apartments. We quickly appointed a heat billing agent and began billing for heat consumption in accordance with the lease and the heat network regulations.
We were appointed by the new landlord for full management services in early 2020
One Park West, Liverpool
Part of the high profile Liverpool ONE development, One Park West includes 326 homes and car parking in the heart of the city. We were appointed by the freeholder and manage a full on-site team.
Involved since 2017
Full property management service
Hartford Court, Bournemouth
Owned by a freehold investment company, this 24 home property in Bournemouth is just one of four properties that are managed for them in Dorset. Much larger schemes are managed for them across the UK.
Full management services since 2021.
Victoria Mills, Shipley
Victoria Mills is a prestigious river and canalside development of 449, 1 to 3 bedroom apartments located in a mix of Grade II listed 19th century mill buildings and contemporary architecture, within the buffer zone of Shipley’s World Heritage site.
We took over the management of Victoria Mills in 2021 when we were appointed by the landlord and there is a team of 8 on-site staff. We manage the concierge service, maintenance and cleaning team, the landscaped grounds and multi-storey car park, and the extensive resident amenities including the tennis court, gym, bar/restaurant, yoga studio and beauty salon.
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