News & Blog

Working at Rendall & Rittner for over 10 years has been an incredibly rewarding experience, with constant opportunities to learn and progress along the way. I was very grateful to be offered the opportunity to take a six-week sabbatical and to be gifted some time off to reset. I had intended to spend the time exploring Portugal and spending time with family but decided to also use some of my time to support the essential work of Ukrainian Action, a charity dedicated to supporting the survival and recovery of Ukraine.

In July, we announced the launch of our brand-new customer portal, MyPlace, following a successful trial period. Over the past few months, we have been busy introducing the platform to more of our customers and have now reached our first 1,000 homes and customers.

At Rendall & Rittner, we believe that employing and developing the best people is key to providing a great service. As a result, we are currently investing more into the development of our people than at any time in our history, both by enhancing our existing practices and through the design of new training facilities and resources. We are therefore delighted to have been shortlisted for ‘The Award for Learning and Development’ at this year’s Investors in People (IiP) Awards.

Over the last 20 years, WRAP’s Recycle Week has been held annually to highlight the importance of recycling. This year, the event is being held from 16^th to 22^nd October with the theme ‘The Big Recycling Hunt’ looking to shine a spotlight on the recyclable items that are often missed at home.

News that a property management firm with a portfolio of approximately 160 buildings in and around Bournemouth has stopped trading has caused concern not only for residents of the affected properties, but also for the wider industry. In the past, such occurrences have resulted in calls for tighter regulations for managing agents, with groups established specifically to pursue stricter rules that will ensure proper standards are met.

National Customer Service Week is an annual event established to promote the importance of good customer services for businesses across the UK. At Rendall & Rittner we have been marking Customer Service Week with a focus on communication as the heart of exceptional service.

Customer service is at the heart of everything we do at Rendall & Rittner. We therefore believe that going above and beyond to deliver outstanding customer service is something that should be recognised and celebrated. To kick start National Customer Service Week, nominations for our Service Champion Awards are now open, providing an opportunity to highlight the achievements of our on-site and Head Office team members.

Supporting the incredible work of charitable organisations is very important to us at Rendall & Rittner. Many of our team are passionate about philanthropic causes, and it is fantastic for us to be able to work together to support initiatives that are important to our people. Following staff involvement with Ukrainian Action, we are therefore proud to be sponsoring six trucks of humanitarian aid to Ukraine this October, which will all be driven by Rendall & Rittner volunteers and filled with donations from our people and clients.

We are very pleased to welcome Alan Todd to Rendall & Rittner, who joins us as Programme Manager to oversee the transformation of our technology systems including MyPlace, our new customer portal.