When you interact with any websites owned and maintained by Rendall & Rittner we process your personal data. The below table sets out the purposes for processing, the personal data used and the lawful basis. This applies to the following websites:
Purpose |
Personal data used |
Lawful basis |
Managing website enquiries |
Name Contact details Details of enquiry |
Consent |
Website analytics |
Set out in ‘Cookies’ section below. |
Consent and legitimate interests |
Cookies are small text files that are storied on your device when you visit our website. They allow the website to function properly, personalise some functions and analyse how people use our website.
Necessary cookies
These cookies are crucial to the functioning of our website and cannot be turned off in our cookie settings.
We do not ask for consent for these cookies and rely on the legitimate interest lawful basis to install them. You can block these cookies using your browser settings but the website may not function as intended and some parts of the website may not work.
Analytic and Advertisement cookies
These cookies allow us to track the behaviour of users when using the website and optimise the performance of the website. We rely on the lawful basis of consent to install these cookies. Consent is switched off by default, and you have the opportunity to opt-in to these cookies by using the banner at the bottom of the page.
Rendall & Rittner’s main website
Cookie |
Purpose |
Lawful basis |
cookieyes-advertisement |
Consent management cookie added/used by CookieYes; records user consent for displaying advertisements. |
Legitimate interest |
cookieyes-other |
Consent management cookie added/used by CookieYes; records user consent for "other" category cookies. |
Legitimate interest |
cookieyes-necessary |
Consent management cookie added/used by CookieYes; records user consent for necessary cookies, which are essential for website functionality. |
Legitimate interest |
cookieyesID |
Consent management cookie added/used by CookieYes; stores a unique identifier for the user's consent preferences. |
Legitimate interest |
cookieyes-analytics |
Consent management cookie added/used by CookieYes; records user consent for analytics cookies.
|
Legitimate interest |
cookieyes-functional |
Consent management cookie added/used by CookieYes; records user consent for functional cookies, which enhance user experience.
|
Legitimate interest |
cky-consent |
Consent management cookie added/used by CookieYes; records overall user consent for all cookie categories. |
Legitimate interest |
cky-action |
Consent management cookie added/used by CookieYes; records user action related to cookie consent. |
Legitimate interest |
cookieyes-performance |
Consent management cookie added/used by CookieYes; records user consent for performance cookies, which improve website performance. |
Legitimate interest |
__RequestVerificationToken |
Security cookie added/used by ASP.NET | Open-source web framework for .NET ; helps prevent Cross-Site Request Forgery (CSRF) attacks. |
Legitimate interest |
_gat_UA-27689527-1 |
Google Analytics cookie added/used by Google Analytics; used to throttle request rate.
|
Consent |
_gid |
Google Analytics cookie added/used by Google Analytics; used to distinguish users and generate statistical data. |
Consent |
_ga |
Google Analytics cookie added/used by Google Analytics; used to distinguish users and generate statistical data. |
Consent |
_ga_ZTJDJS1QCP |
Google Analytics cookie added/used by Google Analytics; used to distinguish users and generate statistical data. |
Consent |
MyPlace Portal
Cookie |
Purpose |
Lawful basis |
PHPSESSID |
Created by PHP for session handling. Necessary for the functioning of the website. |
Legitimate interest |
_ga_DJGXR7X7YF |
Google Analytics |
Consent |
_ga_M6KM370TF0 |
Google Analytics |
Consent |
_ga |
Google Analytics |
Consent |
We process personal data in order to fulfil our contractual obligations with our clients. We may carry out various services to our clients which involve processing the personal data of leaseholders and residents depending on the service being provided. This may include any of the purposes set out below.
Purpose |
Personal data used |
Lawful basis |
Communicating service messages |
Identification details Contact details |
Legitimate interest |
Dealing with enquiries |
Identification details Contact details Details of enquiries |
Legitimate interest |
Collecting service charge payments |
Identification details Contact details Payment details Account history |
Legitimate interest |
Investigating anti-social behaviour |
Identification details Contact details Details of anti-social behaviour |
Legitimate interest |
Collecting CCTV images (including bodycam footage) |
CCTV images |
Legitimate interest |
Managing post |
Contact details |
Legitimate interest |
Controlling building access |
Identification details Contact details Access logs |
Legitimate interest |
Managing car parking |
Identification details Contact details Vehicle details |
Legitimate interest |
Managing complaints |
Identification details Contact details Details of complaint |
Legitimate interest |
Provision of MyPlace portal |
Identification details Contact details Contact history Account history |
Legitimate interest |
Provision of the Resident’s Club |
Identification details Contact details |
Consent |
Sending marketing communication |
Contact details |
Consent |
We may process the personal data of individuals of the general public while carrying out our business functions. This may include any of the purposes set out below.
Purpose |
Personal data used |
Lawful basis |
Dealing with enquiries |
Identification details Contact details Details of enquiries |
Legitimate interest |
Collecting CCTV images (including bodycam footage) |
CCTV images |
Legitimate interest |
Visitor management |
Name Contact details |
Legitimate interest |
Car parking management |
Name Contact details Vehicle details |
Legitimate interest |
Controlling building access |
Identification details Contact details Access logs |
Legitimate interest |
Key handling |
Name Contact details |
Legitimate interest |
We may process the personal data of individuals who are our clients while carrying out our business functions or to uphold our contract with you. This may include any of the purposes set out below.
Purpose |
Personal data used |
Lawful basis |
Dealing with enquires |
Identification details Contact details Details of enquiries |
Legitimate interest |
Client onboarding |
Identification details Contact details Payment details Financial information Contract details |
Contract |
Account management |
Identification details Contact details Account details |
Contract |
Collecting payment |
Identification details Contact details Account details Payment details Financial information |
Contract |
Managing complaints |
Identification details Contact details Details of complaint |
Legitimate interest |
We may process the personal data of individuals who are our suppliers while carrying out our business functions or to uphold our contract with you. This may include any of the purposes set out below.
Purpose |
Personal data used |
Lawful basis |
Dealing with enquiries |
Identification details Contact details Details of enquiries |
Legitimate interest |
Supplier onboarding |
Identification details Contact details Payment details Financial information Contract details |
Contract |
Account management |
Identification details Contact details Account details |
Contract |
Processing payment |
Identification details Contact details Account details Payment details Financial information |
Contract |
We process personal data for the following legitimate interests:
Your personal data is accessed internally by the individuals and teams that need it to carry out the purposes set out above.
We use systems and products provided by third party companies to assist us in conducting our business. This includes using data processors such as Microsoft and Dwellant to store and organise the personal data we collect.
We may share your data with the following categories of recipients:
We will only share your personal data when we are allowed to do so under data protection law.
If any personal data is transferred outside the UK, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:
We will only retain personal data for as long as necessary to fulfil the purposes we collected it for. Most of the personal data relating to leaseholders and residents will be retained for 2 years after the last contact with you. We may retain personal data for a longer period where we have a lawful basis or exemption, for example if there are arrears on the account or ongoing legal proceedings.
You have the following rights under data protection law in relation to your personal data.
Where you have given consent for us to use your personal data for specific purposes, you have the right to withdraw this consent at any time.
If you would like to exercise any of those rights, please contact our Data Protection Officer by:
We will respond to any request within the statutory deadline of one calendar month. This deadline may be extended where applicable under data protection law. We will inform you if your request meets the extension criteria.
We hope that we can resolve any query or concern you raise about our use of your information. If you have any questions or queries about how we are processing your data, please contact our Data Protection Officer by:
The Information Commissioner’s Office (ICO) is the UK’s regulator for data protection. Under data protection law you have the right to make a complaint to the ICO if you feel we have not complied with our data protection obligations. You can contact the ICO by:
This privacy notice was last updated on 21/08/2023.
Where there are substantial changes to this Privacy Notice, we will inform you.
For all management or consultancy enquiries:
Call Us: 0207 702 0701If you have a new business or consultancy enquiry please complete the form below and submit.
If you are a resident of one of our managed buildings please DO NOT fill out the form below, but instead visit our residents page here.
Our dedicated team will contact you shortly after receipt of your enquiry.