What we do
We are a values-based business and pride ourselves on being commercially minded and socially responsible. We are highly conscious of social housing requirements.
We are committed to delivering a highly efficient, transparent and accountable service to our housing association clients, while providing excellent customer service to residents.
Our property management services are tailored to each individual development but in everything we do, we are dedicated to offering the highest standards of service and guaranteeing strong value for money through our procurement efficiencies.
We are the most highly accredited and acclaimed company in our sector and we are regulated by the RICS, giving you complete peace of mind.
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Financial management
Working with us, you can have complete peace of mind that your funds are protected.
Health and safety
The health and safety of everyone involved in our business is a key consideration in all that we do.
Our policies and processes, governance and rigorous training are enabling us to make continual performance improvements, ensuring we remain a leader in health and safety within our sector.
- The Group’s Health and Safety Management System is accredited to ISO45001:2018
- We are British Safety Council 5 star accredited.
- We have received a ROSPA Gold Award or higher annually since 2017, including our highest ever accolade of a Sector Award in 2023.
Our Health and Safety team oversees safety for all our sites, providing support and advice for on-site team members, property managers and our clients. This includes assisting our clients to understand the requirements of the Building Safety Act and our property teams to comply with all health and safety legislation and best practice.
Resident communication
Effective communication is a vital component of successful property management.
Our R&R Online portal is included in our management fee. It provides regular updates for residents and gives you one single, easy access point for comprehensive information about your development.
Sustainability and community
Our commitment to sustainability and community engagement is part of our DNA.
As well as recruiting from local communities for all of our developments, we aim to use local supply chains and promote community projects.
Our comprehensive community engagement programme includes events and initiatives to bring residents together, helping them to adopt greener lifestyles and feel pride in where they live.
Technology
We have developed an innovative new property management tech platform that is helping us to continue to deliver the best service in our industry.
New business enquiry
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