Housing Associations
We work with Housing Associations, including many G15 members, to provide bespoke estate management services for all types of affordable housing developments, with a sharp focus on providing a responsive, tenure blind service to residents.
Our portfolio spans small housing blocks to large mixed-use schemes.
We have extensive experience of all aspects of mixed-tenure property management.
We help communities to be sustainable, safe and welcoming.
What we do
We are a values-based business and pride ourselves on being commercially minded and socially responsible. We are highly conscious of social housing requirements.
We are committed to delivering a highly efficient, transparent and accountable service to our housing association clients, while providing excellent customer service to residents.
Our property management services are tailored to each individual development but in everything we do, we are dedicated to offering the highest standards of service and guaranteeing strong value for money through our procurement efficiencies.
We are the most highly accredited and acclaimed company in our sector and we are regulated by the RICS, giving you complete peace of mind.
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Financial management
Working with us, you can have complete peace of mind that your funds are protected.
Health and safety
The health and safety of everyone involved in our business is a key consideration in all that we do.
Our policies and processes, governance and rigorous training are enabling us to make continual performance improvements, ensuring we remain a leader in health and safety within our sector.
- We are British Safety Council 5 star accredited.
- The Group’s Health and Safety Management System is accredited to ISO45001:2018
- We have received a ROSPA Gold Award or higher annually since 2017, including our highest ever accolade of a Sector Award in 2023.
Our Health and Safety department includes dedicated Building Safety, Fire Safety Remediation and Technical Support teams. They oversee safety for all our sites, providing support and advice for on-site team members, property managers and our clients. This includes assisting our clients to understand the requirements of the Building Safety Act and our property teams to comply with all health and safety legislation and best practice.
Resident communication
Effective communication is a vital component of successful property management.
Our online portal is included in our management fee. It provides regular updates for residents and gives them one single, easy access point for comprehensive information about their development.
Sustainability and community
Our commitment to sustainability and community engagement is part of our DNA.
As well as recruiting from local communities for all of our developments, we aim to use local supply chains and promote community projects.
Our comprehensive community engagement programme includes events and initiatives to bring residents together, helping them to adopt greener lifestyles and feel pride in where they live.
Technology
We have developed an innovative new property management tech platform that is helping us to continue to deliver the best service in our industry.
Procurement
Our procurement team are constantly seeking innovative new bulk procurement initiatives for the benefit of our clients.
Wherever we can we leverage our scale to deliver cost savings and service improvements to our clients including utilities, lifts, M&E services, insurance and more.
Development Consultancy
From concept design to ongoing management, the goal of our bespoke estate management consultancy services is to optimise every stage of your development. We do this through adding value, improving tenure blind liveability and your customer journey, enabling you to create better places to live.
Portfolio highlights
Royal Arsenal Riverside, Woolwich
Occupying a site steeped in military, royal and industrial history, the redevelopment of Royal Arsenal currently comprises over 4,125 mixed-tenure homes, across 44 new and refurbished buildings, increasing to c.5,000 upon completion.
Our instruction encompasses all elements of property and operational management to the common area fabric, internally and externally to each of the buildings and the multiple amenities. These include two gyms, a spa, cinema, swimming pool, local shops, pubs and cafes, together with the extensive parkland and two district heating systems. There is also an Elizabeth Line station and Thames Clipper pier.
We have been instructed since 2007 initially providing a number of consultancy services. We help manage a comprehensive programme of community events and activities.
View the full case study here.
The Chain, Walthamstow
The Chain comprises a total of 519 homes with a linear park, communal gardens, balconies and terraces, in a virtually car-free environment. It features a broad range of tenures, including private, shared ownership and affordable homes, together with 70 Build to Rent apartments.
We have managed the whole development since the first homes were completed in 2021.
Our services are tailored to the developer/landlord’s precise requirements.
New South Quarter, Croydon
New South Quarter (NSQ) comprises 825 contemporary mixed-tenure residential apartments, along with ground floor commercial units set around the River Wandle, located to the east of Purley Way (A23). Waddon mainline Railway Station is within 1 mile and Wandle Park Tram link Station is within short walk from the available commercial units.
Involved since appointed by RMC in 2023
Full management services to the estate and apartments with concierge Monday – Friday.
New Garden Quarter, Stratford
A contemporary development of 471 mixed-tenure homes and over 10,000 sq.ft. of commercial space centred around 2 acres of new green space. This former derelict site is within a short walk of Stratford town centre, Stratford station and Westfield, and provides a high proportion of family and affordable homes.
We have been involved since 2016 having initially delivered a number of consultancy services.
We are delivering full management services on a tenure blind basis.
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