Freeholders & Landlords
We provide tailored residential property management solutions to many of the nation’s biggest investor freeholders and institutional landlords, who trust us to protect and enhance their assets in the long-term.
Our focus is outstanding customer service delivered responsibly by excellent people, backed by significant resources and the widest range of services that we tailor to your exact requirements.
To add further value we are highly committed to health and safety, community engagement, and sustainability enabling us to meet your needs, align with your values and ensure regulatory compliance.
Our strong financial management ensures your funds are professionally managed and protected, and service charges are correct from day one, with clear, factual information provided to residents.
How we help freeholders & landlords
We manage a varied portfolio for freeholders and landlords across the UK that includes a wide range of residential properties from prestigious new apartment blocks to period properties. Our strategic approach covers everything from compliance and operations, to the intricate daily management of a building. We are the most highly accredited and acclaimed company in our sector and are regulated by the RICS.
Aligned with our core values, we deliver property management services that provide peace of mind to freeholders and landlords through ensuring your property is professionally managed and that all financial and legal duties are taken care of. Our robust management systems and focus on building and fire safety enables us to achieve this.
Each building is assigned a dedicated Property Manager and benefits from lead Director involvement.
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Health and safety
The health and safety of everyone involved in our business is a key consideration in all that we do.
Our policies and processes, governance and rigorous training are enabling us to make continual performance improvements, ensuring we remain a leader in health and safety within our sector.
- We are British Safety Council 5 star accredited.
- The Group’s Health and Safety Management System is accredited to ISO45001:2018
- We have received a ROSPA Gold Award or higher annually since 2017.
Our focus on building and fire safety is enabled by our dedicated Building Safety, Fire Safety Remediation and Technical Support teams. Together they comprise our Health and Safety department which oversees safety for all our sites, providing support and advice for on-site team members, property managers and our clients.
This includes assisting our clients to understand the requirements of the Building Safety Act (BSA) and ensuring compliance with it. Our BSA services assist Principal Accountable Persons to discharge their duties in a wide variety of areas including Golden Thread, Safety Cases, Fire Door Inspections, Resident Engagement Strategies and Mandatory Occurrence Reporting.
Financial management
Working with us, you can have complete peace of mind that your funds are protected and professionally managed.
Being regulated by RICS guarantees our full financial compliance. We offer tailored financial reporting and accounts delivered in accordance with legislation and RICS Codes of Practice, as well as our online portal.
Client bank accounts are ring fenced and reconciled daily, and you can benefit from the RICS Client Monies Protection scheme ensuring your monies are protected.
We also help maximise your income through our efficient ground rent collection and our credit control team’s dedicated funds recovery.
Procurement
Our procurement team are constantly seeking innovative new procurement initiatives for the benefit of our freeholder and landlord clients and our residents.
Wherever we can, we leverage our scale to deliver cost savings and service improvements principally including utilities, lift maintenance, M&E services and insurance.
Contractor management
We ensure best value and manage supplier performance through the use of both national and local procurement strategies, with national frameworks managed by our Procurement team providing preferential rates and terms for our clients.
Key considerations nationally and locally include pricing, experience, performance, account management, quality, Health & Safety, and ESG factors.
For local purchasing, at least three quotes are obtained by our Property teams to ensure value for money.
Supplier performance is actively monitored and managed to meet quality, cost, and delivery expectations.
- Poor performance is addressed by identifying root causes and working with suppliers to improve, as this is typically more cost-effective than replacement.
- Clear targets and regular meetings are part of this process, with performance audits conducted as needed.
- If improvements are not achieved, suppliers are replaced through a planned transition.
Resident communication
Effective communication is a vital component of successful management and an integral part of our management service.
Our online portal is included in our management fee. Via it we provide regular news updates for residents and it gives them one single, easy access point for comprehensive information about their development including all the important documents they need.
Our property management teams are highly accessible to residents through a combination of in-person surgeries, residents meetings and on-site inspections, the frequency of which are agreed with you, together with telephone and email. In addition residents have access to our out of hours emergency service.
Technology
Today, the best service brings great people and technology together. That's why we are enriching our service to our clients and customers by developing and using market leading tech solutions.
These are enabling us to improve communications with our clients and customers and ensure health and safety compliance.
Amongst our key tech solutions are MyPlace our next generation platform that offers an engaging and easy to use experience with everything our customers need to manage their homes all in one place.
Our Customer Engagement system is designed to enable us to respond more quickly to our customers as it logs all emails and telephone calls to the relevant property management team in one place.
QUOODA® is a comprehensive software platform that handles all our risk, compliance, and safety management needs to ensure we stay ahead every day, across every building we manage.
An added benefit for our clients is that we can provide reporting information using these key systems. For example, with MyPlace this is enabling us to work with each client to tailor ongoing messages and make sure that property owners are kept fully informed.
Insurance
As a client of ours you can take advantage of our bespoke residential property insurance which will ensure your diverse range of assets are fully protected.
Via our brokers Alexander Bonhill we can arrange cover across the UK for every type of scheme. They have extensive access to market leading A+ rated insurers enabling you to benefit from competitive premium rates and wider than standard levels of cover.
In the event it is required, Alexander Bonhill's specialist claims facility will provide the expertise and assistance to ensure you receive a swift settlement.
Sustainability and community
Our commitment to building sustainable communities is a core business principle.
We ensure our management is enabling our residents to live more sustainably, whilst reducing the impact of our activities. Community development is also a priority and via our Community Engagement Manager our comprehensive programme of award winning events and incentives brings residents together, encouraging a greater sense of community.
At all of our developments we aim to recruit staff from local communities, often working with local stakeholders, prioritising local suppliers and promoting community projects and events.
We ensure our properties are managed as environmentally as possible through partnerships with green energy and cleaning products suppliers, and a number of key charities.
Our Residents Club offers exclusive deals often from local suppliers, as well as specially selected events and experiences which bring residents together.
Company Secretarial
We can also act as your Company Secretary and registered office if required. We have a specialist in-house team who deliver a broad range of Company Secretarial services to our landlord and freeholder clients.
Portfolio highlights
Beetham Tower, Manchester
Beetham Tower is one of the most prestigious developments in Manchester. This iconic 47 storey tower in Deansgate comprises 219 homes, a 279 bedroom Hilton hotel and gym. We were appointed by the freeholder and work closely with the Residents Association. We manage a full on-site team.
Involved since 2017
Full property management service
Queen's Club Gardens, Kensington
Queen’s Club Gardens in West Kensington was built in the late 19th century and consists of 33 blocks of prestigious mansion apartments, set around private communal gardens and tennis courts. There are 552 apartments from 1 to 6 bedrooms, which benefit from spacious interiors with high ceilings and many original period features.
We have provided full property management services at Queen’s Club Gardens since we were instructed by the freeholder in 2006. We have a team of 7 dedicated staff on site to provide a first-class service including an on-site Estates Office with a dedicated manager, porter, gardeners and staff who ensure residents enjoy the full benefits of the development.
Ocean Village, Southampton
Ocean Village is a bustling mixed-use residential, business and leisure destination surrounding a yacht-filled marina on the mouth of the River Itchen. Our estate management includes the UK's only 5* marina with deep water basin, MDL marina headquarters, a hotel, restaurants, bars and shops, various car parking areas, plus roads and paths. We manage multi million pound projects for the ongoing maintenance of the marina.
Involved since 2018.
Full management services to the estate and 10 self-contained residential units at the Yacht Club.
Edward Street, Birmingham
A five and six storey new build development, located in Birmingham’s new residential and business quarter, which was completed in 2018. If features 63, one and two bedroom apartments and 3,700 sq. ft. of commercial space, together with a shared courtyard space.
Upon handover it was clear that the previous managing agent hadn’t set the up the heat network correctly and it was not running in the way the developer had intended. This was also reflected within the leases of the apartments. We quickly appointed a heat billing agent and began billing for heat consumption in accordance with the lease and the heat network regulations.
We were appointed by the new landlord for full management services in early 2020
Southwood Park, Highgate
Southwood Park is one of Highgate's landmark modernist buildings, composed of two red-brick blocks featuring 74 apartments. The buildings rise high above expansive communal gardens which feature mature trees, landscaped borders and a heated 20 metre swimming pool and changing rooms which have recently been renovated.
We have been providing full management services since we were instructed by the landlord client in Spring 2024. There is a small on-site team who provide a high level of service to the residents.
We are currently managing a roof resurfacing project and paving works.
Beetham Tower, Birmingham
Birmingham’s iconic 39 storey Beetham Tower is located in a gateway location to the city centre. It features 158 luxury apartments on its 20 upper floors with a 218 bed hotel on the lower floors. With a unique design and finish that includes sky gardens, it features 24 hour security and a concierge service.
We were appointed by the landlord and manage an on-site team of five people.
Involved since 2017
Full property management service to the residential element including the shared facilities, the plant and equipment and the communal areas
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