Residents Property Management

Resident Management Companies & RTMs

We support hundreds of Resident Management Companies and Right To Manage companies. Our role is to discharge the statutory duties to ease the pressure on RMC and RTM directors and keep developments compliant. From financial management to health and safety, we provide clear guidance and reliable services that protect both people and property.

Freeholders & Landlords

For freeholders and institutional landlords, we focus on protecting assets and maximising long-term value. Our financial reporting is transparent, our compliance standards are high as evidenced by our accreditations, and our service is consistent. With us, clients know their properties are managed responsibly with care.

Developers

We provide tailored solutions for developers and developments of all sizes, on new and existing sites. We are highly committed to development consultancy, health and safety, community engagement and sustainability.

Our development consultancy service  helps developers from the earliest design stages through to long-term occupation. We advise on layouts, service charge budgets and management structures, ensuring developments run smoothly once complete. This forward-thinking support reduces risk and strengthens outcomes for residents and investors alike.

Housing Associations

We work with housing associations to provide resident property management that works for mixed communities and affordable housing schemes. Our services are tenure blind, flexible and responsive, helping to create safe, sustainable places to live.

Build to rent

Our dedicated Build to Rent team delivers complete asset management. From operations to resident engagement, we cover the key aspects needed for thriving BTR developments.

Case studies

Our experience spans every type of residential property:

• At West Cliff Mansions in Bournemouth, we manage a new development of 44 apartments for its Resident Management Company.
• In Manchester’s Leftbank, we oversee a riverside community of nearly 400 homes with a full on-site team and have undertaken specialist remediation work.
• In London’s Southbank Tower, our 20-strong on-site team supports one of the city’s most prestigious mixed-use developments on behalf of the RMC. 
• We have been managing the 16 apartments at the Lantern in Borough SE8 to the RTM's specific requirements since 2006.

Block and estate management

Each development is assigned a dedicated property manager who attends meetings, carries out monthly inspections and oversees day-to-day operations. Our approved contractor scheme guarantees qualified, insured suppliers, whilst planned maintenance and capital expenditure planning help avoid unexpected costs.

Operations and community engagement

Our field-based Operations team ensures on-site staff are supported and consistent service is delivered. They carry out audits, health checks and provide hands-on coaching. A Community Engagement Manager with support from the Operations team organises events that strengthen resident connections.

Financial management 

Sound  financial control  is central to good property management. As an RICS-regulated firm, we offer full compliance and protection. Client accounts are ring-fenced and reconciled daily, supported by the RICS Client Monies Protection scheme. We deliver bespoke reports, manage arrears with dedicated credit controllers and provide service charge transparency.

Health and safety

We hold an ISO45001 accreditation, a British Safety Council 5* rating and multiple RoSPA awards. Our 32 person Health & Safety team includes specialists in building safety, fire safety remediation and technical support. We help clients meet their responsibilities under the Building Safety Act, including support, advice and a range of services including safety cases and fire door inspections.

Resident communication

Good communication is essential in any kind of property management. Our MyPlace and R&R Online portals give residents access to development updates, key documents and service requests in one place. We also hold resident meetings, run in-person surgeries and provide a 24/7 emergency service for urgent issues.

Company Secretarial

We can act as Company Secretary and registered office for Resident Management Companies and RTMs. Our in-house team handles filings, governance and legal compliance, giving Directors reassurance that statutory duties are met.

Technology

Our technology platforms support both clients and residents. MyPlace provides residents with a simple way to access information, whilst our Customer Engagement System ensures every enquiry is logged and tracked. QUOODA® manages compliance and safety across every property we manage.

Insurance

Through our brokers, Alexander Bonhill, we arrange insurance cover across a wide range of residential schemes. This includes buildings and terrorism policies with enhanced policy wording, Directors & Officers liability cover and engineering protection. Competitive premium rates and dedicated claims support give clients confidence their assets are fully covered.

Procurement and contractor management

Our scale gives us strong buying power, resulting in average savings of 14–19% on utilities in 2025/26. We manage over 2,100 lift contracts and run national frameworks for services like M&E and cleaning. Local procurement is managed through strict quoting processes and contractor performance is regularly reviewed.

HR, staffing support and talent acquisition

As an Investors in People Platinum employer, we invest heavily in the training and development of our people. We provide TUPE advice, recruitment support and ongoing HR guidance. Our Temporary Staffing Solution ensures cover is always available, whilst professional training keeps standards consistently high. Our Talent Acquisition team fills on-site and office based roles at pace with the best talent being secured. For more information see here.

Out of hours support

All developments we manage have access to 24/7/365 emergency assistance. This includes access to a wide variety of trades, as well as our property managers and senior leaders when required. Residents and directors know that support is available at any time, day or night.

Our property managers build close working relationships with clients and residents, supported by regular inspections and meetings. Behind them stands our specialist teams who deliver services such as insurance and health and safety, and a leadership team that brings decades of sector experience, giving confidence that every decision is backed by knowledge and care.

We combine national resources with local expertise. With offices across the country and over 600 office based and 1,500 on-site staff, we can provide consistent service wherever our clients are based. This structure allows us to deliver the benefits of a large full-service organisation whilst keeping service personal and responsive.

For Resident Management Companies, RTMs, landlords, developers, or housing associations, this partnership approach means peace of mind. Clients know their development is in safe hands and that they can rely on us for professional guidance at every stage.

We are committed to industry-leading best practice. We are regulated by RICS, highly accredited and we are also serial award winners - so you can be assured you are dealing with a highly reputable managing agent!

• The Property Institute
• Investors in People Platinum
• British Safety Council 5 Star rating
• ISO45001 certification.

• Property Manager of the Year at the RESI Awards
• Managing Agent of the Year at the ACE Awards
• Mixed Use Management Company of the Year at the Property Management Awards.

Our core founding values guide everything we do: Professionalism, Trust and Responsibility, Communication, Working together, Integrity and Quality. These principles continue to drive us forward.

With our award winning track record, clients know their developments are managed to the highest standards, backed by a company that is both people-focused and forward-thinking.

Every development we manage has access to our full resources, from our specialist teams and on-site staff to advanced technology platforms. Whether you are a Resident Management Company, RTM, developer, landlord, freeholder, or housing association, we will provide the right support.

Getting started with us is simple! You can enter your postcode to find your local contact or submit a new business enquiry today - see below.  Either way we'll be in touch shortly!