Design & development consultancy services
It is vital that the development’s design delivers efficient, easy to use operations and that it is aligned with future maintenance and service charge costs, customer commitments and the management framework. Our direct experience of managing a portfolio of thousands of residential and mixed-use properties gives us profound insight into the liveability and efficiency of an operational design.
We commonly start with a review of the design with a Design for Management report, working closely with your project stakeholders and client representatives. Typically commencing our services at RIBA Stage 2/3, we thoroughly consider the front and back of house areas from the perspective of the building management team, residents and commercial occupiers, as well as any estate, public realm and shared spaces.
Once the Design for Management review is complete we can develop a wide range of management, service and operating strategies. Our structured approach is tailored to each unique estate or building and contains clear deliverables used to measure progress. We work collaboratively with your team and use trusted, specialist consultants as required to achieve the desired outcomes.
This can include advice on planning, section 106 obligations and estate regulations. We can also review leases and work with your appointed solicitors to provide advice on legal management issues including landlord and tenant advice.
Our main design and development consultancy services include:
• Design for Management reports
• Lease analysis and reviews
• Estate regulations planning
• Service and operating strategies
• Estate and block management consultancy services including:
» Stakeholder engagement and management planning strategies
» Landlord and tenant advice
» Compliance and best practice advice
Service charge and financial planning consultancy services
Our wide-ranging service charge and financial planning services have enabled many of our clients’ developments to be a commercial success from the outset.
We have a strong track record in phased and complex budgeting with expertise in all types of residential and mixed-use development. We take a commercial approach to initial phase costs and can undertake Capex (reserve fund) planning and collection strategies including heat network set-up and operating budgets. We can work, as required, with our sister company Cardoe Martin who offer a wide range of surveying services.
At Rendall & Rittner we have considerable experience in modelling, setting and reviewing service charge budget structures and cost assessments that ensures an accurate development specific service charge is achieved.
We can also offer guidance on how to minimise service charge voids and budget for void liabilities, as well as the legal and regulatory responsibilities relating to estate and service charge management.
Our main service charge and financial planning consultation services include:
• Service charge budgets
• Capex forecasts and collection strategies
• Estate management procurement budgets
• Service charge void and developer contribution budgets
• Heat network set-up and operating budgets
Estate management and customer services
Once construction is complete we can enable a smooth transition to the occupation of your building through our mobilisation team. Operating strategies developed pre-handover ensure a Soft Landings approach and optimised operational performance resulting in resident satisfaction.
In mobilising for the handover and use stages, we tailor project timescales and plans to ensure operational performance requirements and handover standards are agreed between all parties, thus ensuring a structured and clearly communicated handover plan.
Staffing is likely to be the single most expensive service charge item. Our staffing strategies can be critical in achieving the right balance between the expectations of our clients and their customers regarding personnel levels (if appropriate) and service charge costs.
This is also a great opportunity to invest in customer journey procedures to ensure compliance and standards of service are upheld from the outset. These can include disaster recovery plans and robust data protection impact assessments to ensure customer and client safety.
We can provide environmental consultancy services, including sustainability assessments to help clients minimise their environmental impact and enhance their sustainability practices.
Through our extensive experience of managing and running stakeholder engagement events we are perfectly placed to advise on creating programmes of events and activities to engage residents.
Our estate management and customer consultancy services include:
- Estate set-up strategies
- Estate operation strategies
- Staffing strategies
- Amenity management strategies
- Mobilisation and occupation strategies and services
- Handover and defects management strategies
- Customer journey procedures
- Heat network set-up and management strategies
- Data protection impact assessments
- Energy management and sustainability advice
Compliance, golden thread and Health & Safety services
Escalating statutory and regulatory requirements pose a growing challenge for developers as a series of major legislative changes emerge around building safety. Additionally all aspects of compliance require detailed and up to date knowledge. We have the insight, expertise and resources to advise on these complex matters, and we can dynamically pivot and adapt processes and strategies.
Fire safety is one of the most pressing issues facing the industry. The Building Safety Act has far-reaching implications as legislation comes into force. We are at the forefront of discussions regarding the ‘Golden Thread’ of information required about a building to keep people safe, now and in the future. This will form a crucial part of plans for buildings and, as the requirement for these records looms, we are well placed to answer the many questions around this topic.
Operationally our health and safety team oversee safety for all our sites, while our policies and procedures provide a strong framework for compliance. This ingrained commitment to health and safety across the business makes it a top priority when advising clients.
Our main compliance, golden thread and H&S consultancy services include:
• Health and safety
• Building safety including the Golden Thread
• Legal and Company Secretarial
• Financial management
• Lease advice and reviews
• Warranty and maintenance including operation and maintenance manuals
Our senior team
Our consultancy team benefits directly from the expertise of senior board and team members including Jo Watson (Head of New Business), Richard Daver and Catherine Riva.
We can also work closely with a network of trusted partners, consultants and other contractors to leverage specialist additional resource where needed.
We are experienced working directly with client and project consultants.