Property Management Services
We provide a complete building and estate management service for residential property of all sizes and ages. Our client-centred approach to residential property management delivers high-quality customer service. We are also constantly developing initiatives that actively aid us in the management of your assets. We offer the broadest range of estate and block management services, as outlined below, so whatever your residential property management needs, we can assist you!
Property Management Services explained
To what types of residential property do you provide property management services?
Our residential property management services are tailored to support a wide range of property types, ranging from small, bespoke developments to large, mixed-use schemes. We work with developers, Housing Associations, Later Living providers and Build to Rent operators to deliver high-quality management services that build communities and support residents. We also work with freeholders and landlords, protecting and enhancing their assets.
Furthermore, an increasing number of residential property schemes are being overseen by Resident Management Companies or Right to Manage Companies. We partner with many of these organisations to create a partnership tailored to support the role of the RMC and RTM Directors.
How do you tailor your property management services to each development?
When determining the best approach for a residential property development, we consider all the elements of the scheme that make it unique, including factors like the layout, scale, amenities and history. This then allows us to adapt our approach, influencing decisions surrounding the number of on-site staff required, the scope of maintenance programmes and strategies for addressing any unique challenges.
Resident profiles can also impact our property management strategy, particularly in shaping resident engagement strategies. For example, residential property schemes with high concentrations of families may benefit from more seasonal and community-led activities, whilst schemes with a larger percentage of professionals may favour more curated events such as drink receptions or music recitals.
Are residential property management companies regulated?
Whilst the government has announced that mandatory regulation will be introduced for the property management sector, many residential property management companies currently remain unregulated.
At Rendall & Rittner, we recognise the crucial role that regulation can play and have therefore opted to be voluntarily regulated by RICS and the FCA. Alongside the accreditations we have achieved from Investors in People, The Property Institute and the British Safety Council, this voluntary regulation provides our residential property customers with external verification of our commitments to health and safety, customer service and to working with the very best in the industry.
Working in parallel to the proposed regulations, the government has also announced plans to introduce mandatory qualifications for property management professionals. Whilst the details of this change are yet to be released, we anticipate that this will come in the form of TPI accreditations. Through our ongoing investment in training, much of our team already hold such qualifications, meaning we are already in a strong position for when qualifications are mandated.
How do you communicate with customers?
We appreciate that there can be a large volume of important information surrounding a residential property. In order to make access to this information as straightforward as possible, we developed our MyPlace customer portal. This platform keeps all the information about developments, premises and charges in one place, with additional features including facilities booking available where relevant. With MyPlace offering e-communications solutions, we are also able to reduce our paper consumption and operate more sustainably.
Additionally, we look to make it easy for our customers to communicate with us when needed. Our Customer Experience (CX) Team offers support via MyPlace, the Rendall & Rittner website, a dedicated property email address and telephone number. Our management approach also includes a combination of in-person surgeries, residents’ meetings and on-site inspections that ensure the property management team remains visible and accessible.