National Customer Service Week is an annual event established to promote the importance of good customer services for businesses across the UK. At Rendall & Rittner we have been marking Customer Service Week with a focus on communication as the heart of exceptional service.
Throughout Customer Service Week, we have been busy discussing the importance of good communication, sharing tips and talking about best practice. We have recently asked some of our colleagues to nominate their ‘Communication Heroes’ to recognise the fantastic achievements of some of those individuals from across our teams.
Maria Finch (Legal): “I would like to nominate Richard Wood because he is always extremely responsive and is always clear and concise with his replies. He is always willing to help even if it does not fall under his remit.”
James Beeston (Property Manager): “I have a great team and I must say it was a difficult choice. I have however decided to nominate Sally Seal as she consistently generates positive feedback and 5* reviews which often mention her communication skills!”
Grant Furber (Sales and Lettings): “My nomination is Rhys Speers. During our busiest period he always responds quickly to applicants looking for a rental property and explains the move-in process to tenants to ensure their move runs as smoothly as possible.”
Ayo Adisa (Sales Ledger): “I will nominate Nikki Russell as she is always happy to help.”
Alajos Lukacs (Ops Manager): “I am thrilled to nominate Shameel Anis as our Communication Hero for this year’s Customer Service Week. Shameel has consistently demonstrated exceptional communication skills, making a significant impact on our customers’ satisfaction and contributing to the overall success of our organisation”
Megan Russell (Group Accounts Senior Specialist): “I would nominate James Chouls! One person in the company that comes straight to mind when thinking about strong communication skills, someone who is friendly and positive every time we interact, provides a great service, is reliable and punctual with work, makes time for people when needed and a long list of other good things is James.”
Nicola Russell (Credit Control Manager): “I would like to nominate Joy Young and Farhan Afendi as they are both helpful and quick in their responses even when short notice is given. They are true assets within the accounts department since joining, and my team also speaks highly of them.”
Josh Ivil (Insurance): “My nomination is Nathan Barkley. Nathan is a great communicator, and this skill helps resolve many queries and problems, significantly around payment of insurance premiums. Whilst this communication may not always be direct to a specific client or broker, Nathan’s ability to communicate key updates to the Insurance Team allows us all to inform the relevant individuals, helping to ensure we operate as effectively as possible and deliver a high level of customer service.”
Diane Valapinee (Reception): “I nominate Christine Walker as she is always helpful and has a can-do attitude. Christine is always available to take calls from reception and is also very pleasant, calm and has a wonderful sense of humour.”
#CSWeek2023 #CustomerServiceWeek2023 #CustomerExcellence
Customer service is at the heart of everything we do at Rendall & Rittner. We therefore believe that going above and beyond to deliver outstanding customer service is something that should be recognised and celebrated. To kick start National Customer Service Week, nominations for our Service Champion Awards are now open, providing an opportunity to highlight the achievements of our on-site and Head Office team members.
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