Rendall & Rittner adopts new Unreasonable Behaviour Policy

Rr Graphic Our People

Communication is key for property management to work successfully. We really value the opinions of our clients and lessees, and appreciate their input when something is not quite right. We understand that we are often dealing with concerns about people’s homes, and that this emotional investment may cause our customers to feel a certain level of distress. However, it is also important that we protect our staff from abuse.

Earlier this year, ARMA and IRPM teamed up to conduct their Industry Wellbeing Survey Report, in order to find out what the pressure points were for professionals in the industry. In response to the data that they collected during this survey, we are pleased to see that ARMA and IRPM have created their new Unreasonable Behaviour Policy to highlight unreasonable forms of behaviour and set a framework for dealing with policy infringements when they arise. In order to safeguard our staff, we have therefore agreed to support and implement this policy.

By supporting the Unreasonable Behaviour Policy, we are establishing clear guidelines to safeguard Rendall & Rittner staff. The policy is designed to prevent our staff experiencing unreasonable distress at work, and to ensure that they are not expected to meet unreasonable demands. We ask that our customers treat our staff with respect, and will not tolerate rude, aggressive or insulting behaviour. Although we always provide an opportunity for the customer to change their unreasonable behaviour before taking action, this policy also highlights that our staff will terminate phone calls, limit contact and/or inform the relevant authorities when necessary.  

If you would like to find out more about the ARMA & IRPM Unreasonable Behaviour Policy.

Posted: 27 August 2021

Ready to get going?

For all management or consultancy enquiries:

New business enquiry

Call Us: 0207 702 0701

New business or consultancy enquiry

If you have a new business or consultancy enquiry please complete the form below and submit.

If you are a resident of one of our managed buildings please DO NOT fill out the form below, but instead visit our residents page here.

 

Our dedicated team will contact you shortly after receipt of your enquiry.

*Required
*Required
*Required
*Required
*Required
*Required
*Required

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.