We are very pleased to welcome Alan Todd to Rendall & Rittner, who joins us as Programme Manager to oversee the transformation of our technology systems including MyPlace, our new customer portal.
Alan has over twenty years’ experience in leading large programmes for a wide range of major companies including Mastercard, Western Union, Co-op and the Football Association. His expertise lies in supporting and enabling major change within organisations.
Alan will have end-to-end responsibility for implementing the technology transformation project across all stakeholders internally and externally. His remit includes co-ordinating the rollout of the MyPlace system across Rendall & Rittner’s entire portfolio of developments over the next 12 months, ensuring training for staff, facilitating ways of working and managing customer impact.
Reinforcing Rendall & Rittner’s position at the forefront of technology within the property management sector, MyPlace is a bespoke, next generation online platform that will provide an easy to use one-stop-shop. A new Customer Engagement System has also been developed to enhance customer communications and work on a new a client portal will begin later this year.
Alan says: “I am very pleased that I can bring my broad experience and skills to deliver this major programme of change to Rendall & Rittner effectively and efficiently. My role is to make sure that there is a plan in place that brings everything together at the right time to ensure our technology transformation project, including MyPlace, is implemented in a structured and successful way.”
MyPlace and the Customer Engagement System are now live and being used by the first group of properties, following their successful trials earlier in the year. More developments are being added constantly with the rollouts continuing in the coming months and into 2024.
Richard Daver, Group CEO of Rendall & Rittner comments: “Successfully carrying through this sort of transformational change requires collaborative and joined up working across the business. We are delighted to welcome Alan to the team, who will be pivotal in driving the delivery of our digital transformation project moving forward and leading our company-wide commitment to make it as successful as possible for our customers, clients and ourselves.”
For many people, the way that we work has changed in recent years, with flexible working arrangements and options to work from home providing greater opportunities to enhance work-life balance. Many of our Office based colleagues now take advantage of the benefits of working from home, whilst our offices are still an essential environment for collaboration between team members and for in-person training sessions. Given the changing nature of the way we work, we have been busy adapting our office spaces in London to better reflect this.
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